Thank you for shopping with The Vape Wholesaler™. We want you to be completely satisfied with your purchase. However, if you are not satisfied for any reason, please review our refund policy below.

1. Eligibility for Refunds

Refunds may be requested under the following circumstances:

• The product is defective or damaged.
• The wrong product was received.
• The product did not match the description provided on our website.

2. Requesting a Refund

To initiate a refund, please follow these steps:

1. Contact our customer service team at sales@thevapewholesaler.co.uk within 30 days of receiving your order.
2. Provide your order number, details of the product, and the reason for the refund request.
3. Include any relevant photos to support your request (if applicable).

3. Processing Refunds

Once your refund request is received, we will:

• Review your request and determine its eligibility based on our refund policy.
• Notify you of the approval or rejection of your refund request within 7 days.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please allow 5-10 business days for the transaction to reflect in your account.

4. Non-Refundable Items

Certain items may be non-refundable, including:

• Products that have been opened or used (if applicable).
• Customized or special-order items.

5. Exchanges

If you would like to exchange a product for a different item, please follow the same process as outlined in Section 2. Exchanges are subject to product availability.

6. Contact Us

For any questions or concerns regarding our refund policy, please contact us at: sales@thevapewholesaler.co.uk